will accept the return of new undamaged merchandise
that has not been specially ordered, worn, sized or
otherwise used, subject to the following limitations:
For a full refund (less shipping & handling charges*
and 25% deposit for layaway merchandise), merchandise
must be returned or exchanged within 30 days of
purchase in original condition and packaging, accompanied
by proof of purchase. Refunds will be in the original
form of payment, except for wire transfers that
will be refunded via company check.
Diamond solitaire of any cut, clarity or color,
are not returnable or exchangeable, unless the customer
can provide proof that the diamond received is not
exactly as we described.
Diamonds, jewelry and watches are visually inspected
upon receipt for signs of wear prior to the issuance
of any refunds, exchanges or credits. All jewelry
and new watches returned for refund or exchange
must be unblemished and must have the original tag
still attached; otherwise the item(s) will not be
accepted for refund or exchange.
Please ship the merchandise prepaid and insured
for the full purchase price against loss in transit
via a traceable carrier, such as USPO, UPS or Federal
PO Box 86797
Los Angeles, CA 90086
is not responsible for any diamond, jewelry item or watch
that is not actually received by Naturalgems.com or that is
not returned in accordance with the terms described above.
Please contact our Customer Service Department at 1-213-625-2765
if you have any questions or concerns.
|We provide a professional
appraisal on diamonds and diamond-related jewelry at
no charge for any item priced $500 and over. (We will
gladly perform an appraisal on similar items under $1000
for a nominal charge.)
This appraisal is an estimate of the approximate
retail replacement value of your diamond jewelry,
which may be used for insurance coverage or other
purposes. The appraisal report contains valuable information,
• An accurate and complete description
of each article of jewelry being appraised
• The clarity, color and carat weight of the
• The diamond's shape (pear, round, princess,
• Type of precious metal setting (platinum,
• Name of independent laboratory certification
(GIA, EGL, AGS, HRD, IGI), if applicable
• Approximate current retail replacement market
experts sign all Naturalgems.com appraisal reports, so you
can be secure in the knowledge that the jewelry item you purchased
is of the quality and value you expect. If you have any further
questions about the appraisal report, please contact us.
Naturalgems.com is proud to offer FREE ground shipping
on all orders totaling at least $150 (excluding taxes
and shipping & handling charges) to all U.S. destinations
except Alaska and Hawaii. Shipments to Alaska and
Hawaii can only be shipped by 2nd day or Next Day
service. All orders are shipped using USPO, UPS or
FedEx and are fully insured in transit. Delivery time
is usually five (5) business days from the time your
package leaves our warehouse. Please note that we
cannot ship to P.O. Boxes. For your security, your
order will not be delivered without a recipient signature.
If you cannot be available to sign for your package,
please be sure that an adult who is authorized to
sign for your package will be available at the designated
shipping address. Customers will be charged a fee
of $10 to reroute a package once it has been released
to our carriers.
Ground Service (on items over $150)
Ground Service (on items under $150)
3 Business Day Service
2nd Business Day Service
USPS Priority Mail (for APO & FPO only)
Next Business Day Service
Next Business Day Morning Delivery
Canada and Puerto Rico
|* Business day delivery service excludes Holidays & Weekends.
Naturalgems.com gladly accepts payments for purchases
in the form of credit card, personal check, money
order, cashier's check, certified bank check or wire
Naturalgems.com accepts the following credit cards
Payments made by a credit card will require an authorization
form to be completed and returned. Click here for
• American Express
Naturalgems.com is pleased to offer its customers
an installment payment plan without the cost of additional
interest charges: Layaway. Our Layaway Program allows
you to pay for your purchase over a 90-day period
without accruing store interest charges.
Your initial non-refundable payment of 25% of the
purchase price is due when you place your order and
is payable via personal check, money order or wire
transfer. You then have 90 days in which to pay the
remaining balance by any of our accepted payment options.
Once we have received your final payment and funds
have cleared, your order will be promptly shipped
All layaway purchases may be returned for a refund
subject to our 30-day Return Policy, less the non-refundable
25% deposit and shipping/handling charges, or we will
issue a store credit for the entire amount of your
At this time, our Layaway Program is only available
through our Call Center. To place your order using
our Layaway Program, please call us at 1-213-625-2765
Naturalgems.com accepts personal checks for electronic
processing on phone orders only at no additional charge
to you. Your check must be drawn on a U.S. bank account.
"Temporary" or counter checks are not acceptable.
With our Electronic Check Service, your order can
be processed the very same day, based on approval
of our service provider. Please call us at 1-213-625-2765
to place your order using our Electronic Check Service
Standard Written Check and Money Orders (Sent
through the mail)
Naturalgems.com also accepts personal checks, money
orders, cashier's checks, or certified bank checks
denominated in U.S. dollars as payment for all orders.
Checks must be drawn on a U.S. bank and have the customer's
name and address imprinted on the check front, with
a valid nine-digit bank routing number (ABA code)
located at the bottom of the check. "Temporary"
or counter checks are not acceptable. Please make
your check payable to Naturalgems and mail to:
PO Box 86797
Los Angeles, CA 90086
If you pay by personal check, money order, cashier's
check, or certified bank check, your order will be
delayed since we must wait for receipt of the check
and for the funds to clear before we can ship your
merchandise. If you reside in the United States, paying
by any of the above methods typically delays your
order about 15 business days from the day we receive
your check. Dishonored checks will be assessed a fee
of $20.00 or the maximum allowed by law.
Naturalgems.com accepts direct wire transfers for both
domestic and international orders. Wire transfers allow
for expedited treatment of your order by reducing the
15-day waiting period applicable to "paper pay-methods"
such as personal checks and money orders. In addition,
by choosing to pay via wire transfer, you will save
up to 2% of your purchase price by eliminating clearinghouse
charges. To place your order via wire transfer, please
call us at 1-213-625-2765.
All international orders must be prepaid in full with
U.S. funds via cashier's check drawn on a U.S. bank,
via wire transfer or by credit card issued by a U.S.
bank. If you have further questions regarding international
orders, please call 1-213-625-2765.
International orders are subject to additional handling
charges, higher shipping rates, and applicable customs,
import duties and taxes, which are the sole responsibility
of the customer. The customer will be charged for
these fees prior to shipment. Naturalgems.com will
use its best efforts to calculate these fees in advance
and inform the customer of the amount. However, any
shortages in shipping, handling or customs duty fees
after merchandise has been shipped will be charged
to customer's credit card or invoiced to customer
and collected by carrier at time of delivery of merchandise
(C.O.D.). These fees are non-refundable in the event
the merchandise is returned to Naturalgems.com. Customs
policies vary widely from country to country; you
may want to contact your local customs office for
Since Naturalgems.com is based in California, state
law requires that we charge sales tax on orders shipped
to customers residing in California.
To customers residing in states other than Florida,
please be aware that, if applicable, the taxing authorities
in your state may charge you a "use" tax
on your out-of-state internet and/or catalog purchases.
While it is not the responsibility of Naturalgems.com
to charge or collect this "use" tax from
you at this time, we are alerting our customers regarding
this possibility as a courtesy. If you require further
information on this issue, we suggest you contact
the tax authorities in your state directly.
We value your patronage and look forward to continuing
to service our customers nationwide.