Naturalgems.com will accept the return of new undamaged merchandise that has not been specially ordered, worn, sized or otherwise used, subject to the following limitations:


  • For a full refund (less shipping & handling charges* and 25% deposit for layaway merchandise), merchandise must be returned or exchanged within 30 days of purchase in original condition and packaging, accompanied by proof of purchase. Refunds will be in the original form of payment, except for wire transfers that will be refunded via company check.

  • Diamond solitaire of any cut, clarity or color, are not returnable or exchangeable, unless the customer can provide proof that the diamond received is not exactly as we described.

  • Diamonds, jewelry and watches are visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. All jewelry and new watches returned for refund or exchange must be unblemished and must have the original tag still attached; otherwise the item(s) will not be accepted for refund or exchange.

  • Please ship the merchandise prepaid and insured for the full purchase price against loss in transit via a traceable carrier, such as USPO, UPS or Federal Express, to:
    Naturalgems
    PO Box 86797
    Los Angeles, CA 90086
  •   Naturalgems.com is not responsible for any diamond, jewelry item or watch that is not actually received by Naturalgems.com or that is not returned in accordance with the terms described above. Please contact our Customer Service Department at 1-213-625-2765 if you have any questions or concerns.

    Professional Appraisals
    We provide a professional appraisal on diamonds and diamond-related jewelry at no charge for any item priced $500 and over. (We will gladly perform an appraisal on similar items under $1000 for a nominal charge.)

    This appraisal is an estimate of the approximate retail replacement value of your diamond jewelry, which may be used for insurance coverage or other purposes. The appraisal report contains valuable information, including:

    • An accurate and complete description of each article of jewelry being appraised
    • The clarity, color and carat weight of the diamond
    • The diamond's shape (pear, round, princess, emerald, etc.)
    • Type of precious metal setting (platinum, gold, etc.)
    • Name of independent laboratory certification (GIA, EGL, AGS, HRD, IGI), if applicable
    • Approximate current retail replacement market value
      Our Gemology experts sign all Naturalgems.com appraisal reports, so you can be secure in the knowledge that the jewelry item you purchased is of the quality and value you expect. If you have any further questions about the appraisal report, please contact us.
    Shipping

    U.S. Shipments
    Naturalgems.com is proud to offer FREE ground shipping on all orders totaling at least $150 (excluding taxes and shipping & handling charges) to all U.S. destinations except Alaska and Hawaii. Shipments to Alaska and Hawaii can only be shipped by 2nd day or Next Day service. All orders are shipped using USPO, UPS or FedEx and are fully insured in transit. Delivery time is usually five (5) business days from the time your package leaves our warehouse. Please note that we cannot ship to P.O. Boxes. For your security, your order will not be delivered without a recipient signature. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address. Customers will be charged a fee of $10 to reroute a package once it has been released to our carriers.

    Service

    Rates

    Ground Service (on items over $150)

    FREE

    Ground Service (on items under $150)

    $5.95

    3 Business Day Service

    $7.95

    2nd Business Day Service

    $9.95

    USPS Priority Mail (for APO & FPO only)

    $12.95

    Next Business Day Service

    $19.95

    Next Business Day Morning Delivery

    $39.95

    Saturday Delivery

    $37.95

    Canada and Puerto Rico

    $24.95

    International Service

    $29.95

    * Business day delivery service excludes Holidays & Weekends.


    PAYMENTS


    Naturalgems.com gladly accepts payments for purchases in the form of credit card, personal check, money order, cashier's check, certified bank check or wire transfer.

    Credit Card

    Naturalgems.com accepts the following credit cards for payment:

    • Visa
    • MasterCard
    • Discover
    • American Express
    Payments made by a credit card will require an authorization form to be completed and returned. Click here for authorization form.

    Layaway

    Naturalgems.com is pleased to offer its customers an installment payment plan without the cost of additional interest charges: Layaway. Our Layaway Program allows you to pay for your purchase over a 90-day period without accruing store interest charges.

    Your initial non-refundable payment of 25% of the purchase price is due when you place your order and is payable via personal check, money order or wire transfer. You then have 90 days in which to pay the remaining balance by any of our accepted payment options. Once we have received your final payment and funds have cleared, your order will be promptly shipped to you.

    All layaway purchases may be returned for a refund subject to our 30-day Return Policy, less the non-refundable 25% deposit and shipping/handling charges, or we will issue a store credit for the entire amount of your purchase.

    At this time, our Layaway Program is only available through our Call Center. To place your order using our Layaway Program, please call us at 1-213-625-2765

    Electronic Checks

    Naturalgems.com accepts personal checks for electronic processing on phone orders only at no additional charge to you. Your check must be drawn on a U.S. bank account. "Temporary" or counter checks are not acceptable.

    With our Electronic Check Service, your order can be processed the very same day, based on approval of our service provider. Please call us at 1-213-625-2765 to place your order using our Electronic Check Service

    Standard Written Check and Money Orders (Sent through the mail)

    Naturalgems.com also accepts personal checks, money orders, cashier's checks, or certified bank checks denominated in U.S. dollars as payment for all orders. Checks must be drawn on a U.S. bank and have the customer's name and address imprinted on the check front, with a valid nine-digit bank routing number (ABA code) located at the bottom of the check. "Temporary" or counter checks are not acceptable. Please make your check payable to Naturalgems and mail to:

    Naturalgems
    PO Box 86797
    Los Angeles, CA 90086
    Please Note:
    If you pay by personal check, money order, cashier's check, or certified bank check, your order will be delayed since we must wait for receipt of the check and for the funds to clear before we can ship your merchandise. If you reside in the United States, paying by any of the above methods typically delays your order about 15 business days from the day we receive your check. Dishonored checks will be assessed a fee of $20.00 or the maximum allowed by law.

    Wire Transfer

    Naturalgems.com accepts direct wire transfers for both domestic and international orders. Wire transfers allow for expedited treatment of your order by reducing the 15-day waiting period applicable to "paper pay-methods" such as personal checks and money orders. In addition, by choosing to pay via wire transfer, you will save up to 2% of your purchase price by eliminating clearinghouse charges. To place your order via wire transfer, please call us at 1-213-625-2765.

    International Payments

    All international orders must be prepaid in full with U.S. funds via cashier's check drawn on a U.S. bank, via wire transfer or by credit card issued by a U.S. bank. If you have further questions regarding international orders, please call 1-213-625-2765.

    Please note:

    International orders are subject to additional handling charges, higher shipping rates, and applicable customs, import duties and taxes, which are the sole responsibility of the customer. The customer will be charged for these fees prior to shipment. Naturalgems.com will use its best efforts to calculate these fees in advance and inform the customer of the amount. However, any shortages in shipping, handling or customs duty fees after merchandise has been shipped will be charged to customer's credit card or invoiced to customer and collected by carrier at time of delivery of merchandise (C.O.D.). These fees are non-refundable in the event the merchandise is returned to Naturalgems.com. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

    Sales Tax

    Since Naturalgems.com is based in California, state law requires that we charge sales tax on orders shipped to customers residing in California.
    To customers residing in states other than Florida, please be aware that, if applicable, the taxing authorities in your state may charge you a "use" tax on your out-of-state internet and/or catalog purchases. While it is not the responsibility of Naturalgems.com to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state directly.
    We value your patronage and look forward to continuing to service our customers nationwide.

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